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Operating & financial review

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What we sell

Our core UK business

With an annual turnover of £8.4bn, our UK business has a broadly even split between General Merchandise (clothing and home) and Food. Read more about what we sell

How we sell

Multi-channel

This year we have brought all of our shopping channels under the same management to allow us to focus on becoming a seamless multi-channel business. Read more about multi-channel

Where we sell

International

During 2009/10 sales in our International business grew by 5.7%, accounting for 10.2% of total Group revenues. Read more about where we sell

How we do business - Plan A

Plan A is our eco and ethical plan which we launched in 2007. We have already met 62 of our original 100 commitments and are on track to meet a further 30, leaving only eight commitments where we face additional challenges. Read more about our Plan A commitments

  • 80New commitments added in 2009/10
  • 180Total commitments
  • 62Number of original 100 commitments achieved so far