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Performance against our strategy

Average weekly UK footfall – 21.0m

2009/10 21.0m
2008/09 21.6m
2007/08 21.8m
2006/07 21.0m

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Performance against our strategy

UK mystery shopping programme

Visits completed 6,500 average score 89%

2009/10 2008/09
April 88 80
May 88 82
June 88 83
July 89 81
August 88 84
September 88 83
October 88 83
November 88 84
December 90 86
January 88 84
February 90 87
March 90 86

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Performance against our strategy

Improve carbon efficiency tonnes CO2e 1000sq ft

2012 target 0 tonnes CO2e per 1000sq ft
2009/10 41* -20% tonnes CO2e per 1000sq ft
2006/07 51* tonnes CO2e per 1000sq ft

*Recalculated in accordance with 2009 DEFRA/DECC carbon conversion factors and reporting guidelines.

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Performance against our strategy

Improve store energy efficiency kWhs/sq ft

2012 target 51 -25% kWhs/sq ft
2009/10 54.8 -19% kWhs/sq ft
2006/07 67.9 kWhs/sq ft

Gas usage included in this calculation has been adjusted using standard degree days to reflect the cold winter of 2009/10.

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Performance against our strategy

Send no operational waste to landfill tonnes

2012 target 0 tonnes
2009/10 46,000 -25% tonnes
2006/07 69,000 tonnes

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Financial performance

Group revenue £9.5bn +5.2%:

£m 06/07 07/08 08/09 09/10
UK 7,977.5 8,309.1 8,164.3 8,567.9
International 610.6 712.9 897.8 968.7
Total 8,588.1 9,022.0 9,062.1 9,536.6

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Financial performance

Adjusted Group operating profit* £843.9m +9.8%:

£m 06/07 07/08 08/09 09/10
UK 956.5 972.9 652.8 701.2
International 87.5 116.4 116.1 142.7
Total 1,044.0 1,089.3 768.9 843.9

*The adjusted profit measures are stated before property disposals and exceptional items.

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Financial performance

Adjusted Group profit before tax* £694.6m +14.9%:

2009/10 £694.6m
2008/09 £604.4m
2007/08 £1,007.1m
2006/07 £965.2m

*The adjusted profit measures are stated before property disposals and exceptional items.

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Consumer Confidence Index:

March 2010: -15
March 2009: -30
March 2008: -19
March 2007: -8
March 2006: -7
March 2005: 1
March 2004: -3
June 2003: -2

Source: CFK Consumer Confidence Index March 2010.

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Annual remuneration package for executive directors:

Marc Bolland for “on-target” performance: Marc Bolland for “maximum” performance: Kate Bostock, John Dixon, Steve Sharp for “on-target” performance: Kate Bostock, John Dixon, Steve Sharp for “maximum” performance:
Pay at risk:
Long-term incentives 48% 77% 39% 69%
Annual cash bonus 8% 10% 10% 14%
Fixed pay:
Salary 34% 10% 41% 14%
Pension supplement 10% 3% 10% 3%

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Total shareholder return

Marks and Spencer Group plc FTSE 100 Index
3-Apr-10 132.70 140.53
28-Mar-09 90.25 91.72
29-Mar-08 125.56 128.38
31-Mar-07 208.14 137.18
1-Apr-06 166.85 125.48
2-Apr-05 100.00 100.00

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