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M & S Annual report 2010

 

What we sell

Our core UK business

With an annual turnover of £8.4bn, our UK business has a broadly even split between General Merchandise (clothing and home) and Food. See how Womenswear is performing

How we sell

Multi-channel

Customers shop with M&S in many ways – in stores, online or over the phone. Our aim is that everyone receives the same consistently high level of service from purchase through to delivery. See how our multi-channel business model is performing

Where we sell

International

With a portfolio of over 320 owned and franchised stores, our International business is on plan to achieve 15 to 20% of Group revenues by 2010/11. See how our international business model is performing

How we do business

Plan A

Over the past three years, our eco and ethical plan, Plan A, has helped us reduce our environmental impact, develop new sustainable products and services and improve the lives of people in our local communities. Read more about our Plan A commitments

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How we do business - Plan A

M&S carrier bag

Plan A is our eco and ethical plan which we launched in 2007. We have already met 62 of our original 100 commitments and are on track to meet a further 30, leaving only eight commitments where we face additional challenges . Read more about our Plan A commitments

Chairman's overview

Leading your very special business for the last six years has been a pleasure and a privilege. Read the overview from Sir Stuart Rose

Portrait of Sir Stuart Rose